Términos del servicio

Welcome to Casa Luma. By accessing or purchasing from our website (www.casaluma.store), you agree to the following terms and conditions. Please read them carefully.

1. About Casa Luma

Casa Luma offers a curated selection of home décor and furniture, sourced from third-party artisan suppliers. All items are made with care and reflect the values of slow living, natural materials, and timeless design. Each product is selected for its beauty, uniqueness, and cultural craftsmanship.

2. Product Information

  • All items listed are sold subject to availability.

  • As our pieces are handcrafted, variations in color, material, finish, and size may occur.

  • Product descriptions and images are as accurate as possible, but we do not guarantee exact duplication.

3. Orders & Fulfillment

  • When you place an order, you authorize Casa Luma to initiate sourcing and fulfillment with our artisan or supplier partners.

  • Orders are subject to acceptance and availability.

  • In cases where the item cannot be sourced or delivered under agreed terms, Casa Luma reserves the right to cancel the order and issue a full refund.

4. Pricing & Payment

  • All prices are displayed in EUR and include VAT unless otherwise stated.

  • We reserve the right to adjust pricing without notice.

  • Payments are securely processed via Stripe, Apple Pay, and other trusted payment gateways.

5. Shipping

  • We ship within Europe using our supplier’s logistics or third-party shipping services.

  • Delivery times may vary depending on the origin of the product and location of the customer.

  • Casa Luma is not responsible for delays caused by customs, holidays, or unforeseen events.

6. Returns & Refunds

  • All sales are final.

  • Due to the nature of our sourcing process and the handcrafted characteristics of our products, we do not accept returns or exchanges.

  • If an item is no longer available after purchase, we will notify you and issue a full refund.

7. Intellectual Property

All content on www.casaluma.store, including images, logos, copy, and branding, is the property of Casa Luma and may not be used or reproduced without written permission.

8. Limitation of Liability

Casa Luma shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our site or products.

9. Governing Law

These terms are governed by and interpreted according to the laws of Spain, and any disputes will be handled in the courts of [Insert City].

10. Contact

If you have questions or concerns about these terms, you may contact us at:
📧 hello@casaluma.store